Need help with a booking?

Sign in to chat with our team directly — or check the common questions below first, in case the answer's already here.

Common questions

My cleaner hasn't confirmed / hasn't arrived.

Sign in and check your booking status — if your cleaner cancels, we automatically find you a replacement or refund you in full. Full detail: /trust

I want to change or cancel a booking.

Sign in to manage an upcoming booking directly. For a regular series, see /pricing and /trust for how price changes and cancellations work.

I have a question about a charge.

Sign in and open your booking to see the breakdown, or email hello@twinklin.app if something looks wrong.

I'm not sure Twinklin's right for me yet.

Read /faq and /trust before you book — most pre-booking questions are answered there.

Still stuck?

Sign in to chat with us — the fastest way to reach a real person about an active booking.

Not signed in, or nothing above answered it? Email hello@twinklin.app.

Support | Twinklin